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I was in a store last night and they had a mailing list
sign-up sheet on the counter. It said "Give us your
address so we can let you know about specials, sales,
and news about our store. "Good idea!
Every business owner has a private gold mine just sitting
there and very few seem to be taking advantage of it:
their current customers. We all know how expensive it
is to get a new customer, but how many of us are getting
all we can from the customers we already have? This isn't
rocket science; you are providing a valuable product or
service and your current customers already know and trust
you. Be in a position to make special offers to them to
get the biggest bang for your advertising buck. To do
this, you must know who they are and how to reach them.
To do that, create a database that is just for customers.
Anyone who has ever bought anything from you or inquired
should be in it. START NOW, EVEN IF YOU HAVE NO IDEA HOW
YOU WILL USE IT; it takes time to accumulate the data
and enter it. Then, when you decide how to use it you'll
be ready to rock 'n roll!
Collecting the data may be easy or it may not, depending
on your situation. The retail merchant I mentioned earlier
only had walk-in traffic, so they had to ask for the information.
There's nothing wrong with that. It's actually better,
because their customers are ASKING to be sold to! If your
business is mail order, you already have shipping information;
be sure you have their mailing address as well. If you
want, you can even keep track of what they buy, so you
can send them specialized mailings. If you owned a pet
store, for example, you could note whether they buy dog
or cat products. Then you could send specialized mailings
for each type of pet.
When you are collecting the data, however, be sure to
get their e-mail address. It costs nothing to ask for
it, so ask for it! Here's why: when you do decide how
and when to contact your customers, you can send e-mail
instead of an expensive mailer to everyone with an e-mail
address. You save money on labor, printing, envelopes,
and postage. Plus, it gets there in minutes instead of
days.
What should you send to your list? How about special
offers to get people to come to your store during slow
periods, or sales on slow-moving merchandise? You can
start a newsletter; it doesn't have to be fancy, just
keep your name in front of them and give them something
useful such as recipes or "newsy" things pertaining
to your products or services. Give them value. They'll
give you business.
Do not miss this incredible opportunity! Start building
your database now. Trust me, you'll figure out how to
use it and when you do you can be very, very effective
in very little time.
"Make More Money and Have More Fun" with your
small business! Dave will show you how with his FREE newsletter,"
Big Bucks in a Bathrobe" sent by e-mail. Visithttp://www.TheStayAtHomeCEO.com
to sign-up, for information on speaking services, or for
copies of past articles and newsletters. Comments and/or
questions are always welcome at 1-800-366-2347 or Dave@DaveBalch.com.
(c) Copyright2002, Dave Balch. ALL RIGHTS RESERVED.
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